Shipping policy
SHIPPING POLICY
At Najwana, we carefully prepare every order to ensure it arrives securely, discreetly, and in excellent condition.
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Time
Estimated delivery time after processing is typically 4–6 business days.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, customs processing, holidays, weather, or other circumstances outside our control.
Where We Ship
Najwana ships throughout the Gulf region, including:
Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, and Oman.
We also ship to customers in the United States and Europe.
Discreet Packaging
Your privacy is extremely important to us. All Najwana orders are shipped in secure and discreet packaging.
The exterior packaging does not reveal the intimate nature of the products inside, so the contents of your order remain private.
Order Tracking
When tracking information is available, it will be sent to the email or contact information provided with your order.
Incorrect, Damaged or Missing Items
If your order arrives damaged, contains an incorrect item, or has another delivery-related issue, please contact us within 7 days of delivery.
Send your order number and, where applicable, clear photos of the issue to:
If the issue is confirmed to be our error, Najwana will cover the appropriate replacement or resolution costs.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as quickly as possible if you notice an error in your shipping information. We cannot guarantee address changes once an order has been processed or shipped.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees depending on the destination country’s regulations. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Questions?
Email: hello@najwana.com