Returns & Refunds

We want you to feel confident when shopping with Najwana. Because many of our pieces are intimate apparel, we also take hygiene and product integrity seriously.

14-Day Return Window

Eligible items may be requested for return within 14 days of delivery.

To be eligible, an item must be unused, unworn, unwashed, undamaged, and returned in its original condition with all original tags and packaging intact.

Intimate Apparel & Hygiene

For hygiene and customer safety, certain lingerie, underwear, bodysuits, hosiery, and other intimate items may be final sale once their hygiene seal, protective packaging, or protective liner has been opened, removed, or compromised.

Please inspect your item and confirm the size before removing any hygiene protection.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country.

Damaged, Defective or Incorrect Orders

If we made a mistake, we’ll make it right.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at hello@najwana.com.

Please include your order number and clear photos of the item and packaging so our team can assist you quickly.

For verified damaged, defective, or incorrect items, Najwana will cover the appropriate return or replacement shipping costs.

Return Shipping

For standard eligible returns that are not the result of an error or defect, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

Refunds

Once an eligible return is received and inspected, we’ll notify you of the outcome.

Approved refunds are issued to the original payment method.

After Najwana issues a refund, the time required for it to appear in your account depends on your bank or payment provider.

Start a Return

Email:

hello@najwana.com